Fixed Operations Forum

I'm curious to see what GM dealers are experiencing with pending claims. It seems that the regional WSC office continues to have major back logs to deal with. This is causing major delays in reviewing pending claims for payment. I contacted a WSC Support Specialist about this excessive wait time. I was told that the particular person that I reached out to (keeping that person anonymous) currently had approx. 750 claims in queue alone. My thoughts are that GM needs to re-evaluate dealer empowerment levels. Having to route every battery claim, claims with 0.6 OLH, or because you provide a deserving customer with a rental car for 4 days is absurd. Waiting on a claim over $2,500 because you rebuilt a transmission or replaced pistons does nothing but hold up the dealers money. Technology exists to where Global Warranty Management should be able to decode battery codes and evaluate larger claims in order to be able to submit without having to route them to the WSC. I believe that reverting to prior empowerment levels would speed things up dramatically for everybody. It may be worth discussing this issue with your local Dealer Council, so that this concern can be addressed with GM. I would love to hear your feedback! - Colin Causa President / Operator Warranty Revenue Services, LLC www.warrantyrevenue.com

I love the idea of this forum. When it comes to warranty claim processing, It can be difficult to keep up with the latest rules and regulations (especially with GM). The information provided by the manufacturer tends to be confusing and is often hard to find. Having this direct link to experienced professionals in the field is invaluable. I would like to take advantage of this forum to start dialog about GM warranty claim processing. I would love to hear about what others have been experiencing... and certainly will be willing to share experiences of my own. I would like to start by surveying opinions on GM's new 0.0 - 1.0 hr variable diagnostic time. What are your thoughts on the requirement of needing a separate punch? How are you firming up that process with your techs & advisors? What are you doing to capitalize on this while maintaining compliancy? Do you think this will stay or be another one of GM's fleeting ideas? Colin Causa President / Operator Warranty Revenue Services, LLC ccausa@warrantyrevenue.com www.warrantyrevenue.com

I was chatting with a dealer the other day and he stated his statement inventory value and his DMS inventory value were WAY off! He was concerned and rightfully so. I mentioned his monthly reconciliation process and he had no idea what his Parts Manager's process is. Was just wondering what each of you are doing to end your month with an accurate inventory value in your DMS?