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Management Enhancement Coaching
Each dealership is unique and requires a fully customized solution for improvement. That solution will be developed and agreed upon during the fixed operations analysis. The management enhancement week(s), however, are scheduled based solely upon dealer request. But they are built around only the best-of-the-industry techniques that are employed by the most successful dealerships in the country! We will ALWAYS make sure that your enhancement plan is designed for your staff and facility. It will always be delivered "with and for" rather than "to and against". And we will always be in full agreement with the management team before we begin and improvement plan.
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In short, we will not only provide you with a winning improvement plan, we will work side-by-side with your staff to ensure it's implementation AND sustainment.
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​Some of the more popular techniques that may be utilized during the enhancement week(s) include the following. We should not that this is not an exhaustive list of our strategies, but rather our most popular offerings:
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Service/Parts Pricing Updates to Maximize Customer Retention & Gross Profit
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Daily Technician Production Targets with Reporting & Management Techniques
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Repair Shop Realignment with Structured Lines of Reporting
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Alternate Work Schedules (Four 10-Hour Days, Three 13-Hour Days, etc.)
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Customer Handling Process Development & Training for Service Advisors/ASMs
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Management Training on Forecasting & Advanced Understanding of the Financial Statement
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Appointment Scheduling to Maximize Shop Production & Customer Retention
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Pay Plan Development & Implementation for Any/All Fixed Operations Employees
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Shop Parts Procurement Alternatives
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Express Service Implementation or Maximization of Existing Express Service
NOTE:
Because of the nature of each store being so different, we price our processes based on the difficulty and length of the improvement. There is no canned pricing, or by-the-week pricing used. We will provide you with a 100% custom improvement plan along with a price that is not only fair, but among the lowest in the industry!